1. Who is the controller of my personal data?
Your personal data is controlled by:
INDELIS sp. z o.o. ul. Władysława Łokietka 5/2, 70-256 Szczecin, Poland NIP: 8522671105 · REGON: 388424067 · KRS: 0000889007
INDELIS is responsible for handling your data securely and in line with applicable data protection law, including the EU General Data Protection Regulation (GDPR).
2. Who can I contact about my personal data?
For any questions about how we process your personal data, you can reach us:
- by email: info@kindergeld.eu
- by phone: +48 729 685 575
- by post: INDELIS sp. z o.o., ul. Władysława Łokietka 5/2, 70-256 Szczecin, Poland
INDELIS has not appointed a Data Protection Officer or a data protection representative.
3. Where does my data come from?
We collect your personal data directly from you, whenever you get in touch with us for help with obtaining or recovering Kindergeld, Differenzkindergeld, 500+, 800+, or related family benefits. Depending on how and why you contact us, the data we collect, our legal basis for processing it, and how long we keep it can differ. The sections below explain this purpose by purpose.
4. What data do we process, and why?
A note on the “Application Data Set”
Several of the services below — mainly those involving an actual application to, or dispute with, the Familienkasse — require a detailed set of personal data, because this mirrors the information the Familienkasse itself requests on its official forms. To avoid repeating this long list under every heading, we define it once here as the Application Data Set, and simply refer back to it below.
Applicant / client: Kindergeld number; PESEL number; number of children; phone number; surname; first name; maiden name (for women); date of birth; place of birth; gender; nationality; street, house number, postcode, city and country of residence; marital status; dates of marriage, separation, divorce, or death of spouse.
Spouse / partner / the child’s other biological parent (including former partners): surname; first name; maiden name; date of birth; nationality; street, house number, postcode, city and country of residence.
Payment details: name of the account holder to whom Kindergeld is to be paid; bank account number; bank name and BIC code.
Other: the date the application or form was completed.
Purposes of processing
Telephone enquiries When you call us to ask about our services, we process your name, surname and phone number. If you share further details during the call — for example, about your children, a former partner, income, or ongoing legal proceedings — we process that too, to the extent you provide it. Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR). Retention: up to 5 years.
Booking a free consultation via our website To book a consultation through kindergeld.eu, we process your first name, last name, email address, phone number, and a short description of your Kindergeld-related issue. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Contact via our Facebook page When you reach us through our Facebook page, we process your first name, last name, email address, phone number, a description of your issue, and, where relevant, your profile image. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Email correspondence When you contact us by email, we process your first name, last name, email address, phone number and a description of your issue. If you voluntarily share other personal details in your message — for example, information about your health — we process that too, only to the extent you’ve included it. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Sending you a consultation summary and quote After a consultation, we process your first name, last name, email address, phone number and issue description in order to send you a written summary and price quote. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Entering into and performing a service agreement Where you decide to engage INDELIS for Kindergeld-related assistance, we process your name, surname, email address and phone number to conclude and carry out the agreement. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Sending our newsletter If you sign up for updates on obtaining or recovering Kindergeld, we process your name, surname, email address, phone number and issue description. Legal basis: your consent, or our legitimate interest in keeping you informed (Art. 6(1)(a) or 6(1)(f) GDPR). Retention: until you withdraw consent or unsubscribe.
Completing our intake form and assisting with a Familienkasse application To help you prepare an application, we ask you to complete a questionnaire we’ve developed that mirrors the official Familienkasse form — designed to be easier to understand for Polish-speaking clients. This involves the Application Data Set described above. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Following up after you receive a Familienkasse decision Once you’ve received a decision from the Familienkasse, we may process the Application Data Set to advise you on next steps. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Assistance when the Familienkasse refuses to pay If the Familienkasse declines to pay your benefit, we process the Application Data Set to help you pursue the matter. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Assistance when the Familienkasse demands repayment If the Familienkasse asks you to repay benefits already received, we process the Application Data Set to support you. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Recovering benefits wrongly paid to a former partner Where a former partner, spouse, or the child’s other biological parent is receiving Kindergeld they are not entitled to, we process the Application Data Set to help you recover the benefit. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Helping you gather supporting documentation Where the necessary certificates are hard to obtain — for instance, because a former partner is unwilling to provide them — we process the Application Data Set to help you assemble your file. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Responding to a Familienkasse data-verification request If the Familienkasse asks you to confirm that your details are still current, we process the Application Data Set to help you complete that check. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Assisting with legal action against a former partner Where legal proceedings against a former partner, spouse, or the child’s other biological parent are necessary, we process the Application Data Set to help gather the required evidence. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Determining Differenzkindergeld (the differential allowance) Where we’re helping you establish entitlement to the differential allowance, we process the Application Data Set. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Transitioning from 500+/800+ to Kindergeld Where the 500+/800+ benefit ends and you’re applying to continue receiving Kindergeld instead, we may process the Application Data Set. Legal basis: Art. 6(1)(b) GDPR. Retention: up to 5 years.
Creating an account in our online store Registering an account requires us to process your name, surname, address, email address and password. Legal basis: our legitimate interest in managing user accounts (Art. 6(1)(f) GDPR). Retention: for as long as your account remains active.
Purchasing from our online store To process a purchase (for example, of a document template), we process your email address, name, surname, address, country, phone number, bank account number and Kindergeld number, as applicable. If you request a VAT invoice as a consumer, we additionally process your name, surname and address. Legal basis: performance of the sales contract, and our legitimate interest in preventing fraud and abuse (Art. 6(1)(b) and (f) GDPR). Retention: for as long as needed to manage the order, including any returns or complaints, and no later than the expiry of claims under the contract.
Maintaining our Facebook page We process the personal data of people who interact with our Facebook page — typically name, surname, nickname, profile image and cookie data. Legal basis: our legitimate interest in promoting our activities (Art. 6(1)(f) GDPR). Retention: for as long as you use our Facebook page.
Operating kindergeld.eu, and improving and securing our website To run our website (including the online store), understand how it’s used, and keep it secure, we process data such as the pages you visit, time spent on each, search activity, IP address, approximate location, device ID, and browser/operating system information. Legal basis: our legitimate interest in improving and securing our services (Art. 6(1)(f) GDPR). Retention: for as long as the relevant cookies remain stored on your device — you can adjust this in your browser settings at any time.
Pursuing and defending legal claims; our own accounting Where necessary to collect payment for services rendered, we process your name, surname, residential address, phone number and Kindergeld number. Legal basis: our legal obligation under accounting law (Art. 6(1)(c) GDPR and Art. 74(2) of the Polish Accounting Act), and our legitimate interest in pursuing and defending claims (Art. 6(1)(f) GDPR). Retention: for the statutory limitation period for claims, and for accounting/tax purposes, 5 years from the end of the calendar year in which the relevant tax obligation arose.
IT support Running our business requires IT systems such as email and our website. We process cookie data and any information submitted through our website’s contact forms. Legal basis: our legitimate interest in the proper functioning of our systems (Art. 6(1)(f) GDPR). Retention: for the storage period of the relevant cookies, or, for other purposes, for the corresponding period described above.
External accounting services Where your personal data appears on accounting documents (such as VAT invoices or receipts), we process your name, surname, address, business name and NIP. Legal basis: our legal obligations under applicable law (Art. 6(1)(c) GDPR). Retention: for the statutory retention period for accounting, tax, HR and payroll records — generally 5 years from the end of the calendar year in which the relevant tax deadline expired.
Working with suppliers and contractors Where we purchase goods or services from third parties, we process, as applicable: for a supplier’s representative — name, surname, job title, business email, business address, phone number and employer name; for a sole trader — name, surname, business name, NIP, business address and bank account number. Legal basis: performance of our agreement with the supplier (Art. 6(1)(b) GDPR), and our legitimate interest in operating our business, defending against claims, preventing fraud and maintaining IT security (Art. 6(1)(f) GDPR). Retention: for the duration of the business relationship, up to 3 years after our last contact (or longer, until any related claims expire); invoice data is kept for 5 years from the end of the relevant calendar year for VAT purposes.
5. Who do we share my data with?
We take the confidentiality of your data seriously and only share it where necessary to deliver our services or comply with the law.
Service providers. We work with suppliers who support our operations — for example, IT service providers, software vendors, and hosting providers that store personal data on our behalf.
Public authorities. We disclose personal data where legally required to do so — for instance, to the public prosecutor’s office, the Police, the President of the Personal Data Protection Office (UODO), the President of the Office of Competition and Consumer Protection, or the President of the Office of Electronic Communications.
International transfers. In some cases, your personal data may also be transferred outside the European Union and the European Economic Area. If you’d like more detail about a specific transfer and the safeguards that apply to it, please contact us using the details in Section 2.
6. Do I have to provide my data?
Providing certain data is required to use specific services — our systems clearly mark which fields are mandatory. If you don’t provide mandatory data, we may be unable to deliver the relevant service. Any other data you share is entirely voluntary. We do not make decisions about you based on automated processing alone.
7. What rights do I have?
You can exercise any of the following rights by contacting us at info@kindergeld.eu, by phone at +48 729 685 575, or by post at INDELIS sp. z o.o., ul. Władysława Łokietka 5/2, 70-256 Szczecin, Poland:
- withdraw your consent to processing, where consent is the basis for processing
- object to the processing of your data
- request deletion of your data (“the right to be forgotten”)
- request that we restrict processing of your data
- access the data we hold about you
- request correction of inaccurate data
- request that your data be transferred to another controller
8. How quickly will you respond to my request?
We will respond to your request — either by fulfilling it or explaining why we can’t — within one month of receiving it. If your request is particularly complex, or we’ve received a high volume of requests, we may need up to two additional months; if so, we’ll let you know in advance.
9. Can I file a complaint?
If you believe our processing of your personal data breaches the law, you have the right to lodge a complaint with the supervisory authority — in Poland, the President of the Personal Data Protection Office (UODO).
v 2.14.07.2026